Portugal Job Openings
JUJUR
Customer Support Agent - German - Lisbon
Lisbon
FULL TIME
November 4, 2024
Location: Lisbon, Portugal
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
REQUIREMENTS:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Experience working in customer centre, preferably within social media community
-
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 19:00 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others!
New Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
ProRekruter jobs - Portugal
German/ Alemão / Customer Support: Electronics shop / 23.10/ Home office
FULL TIME
September 23, 2024
View Job Description
Marley Spoon
Customer Communications Expert | English speaker
Lisbon
September 20, 2024
View Job Description
Carwow
Customer Experience Representative (Spanish market)
Porto
September 23, 2024
View Job DescriptionAtlean World
Dutch Speaking Customer Service in Porto
Porto
FULL TIME
September 20, 2024
View Job DescriptionMRP My Recruitment Partners Ltd.
Customer Success Account Manager B2B (m/w/d) 100% Remote - Portugal
Lisbon
FULL TIME
September 23, 2024
View Job DescriptionSee What’s New: JUJUR Job Opportunities
JUJUR
Customer Support Agent - Russian & Polish - Lisbon
Lisbon
FULL TIME
November 6, 2024
View Job Description
JUJUR
Customer Support Representative - Czech - Lisbon
Lisbon
FULL TIME
November 4, 2024
View Job DescriptionNew Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job Description