Portugal Job Openings
Wibit Consulting & Services (WibitCS)
Customer Support Agent with Dutch
Lisbon
FULL TIME
November 4, 2024
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment Type: Full-time
Role Overview
As a Customer Support Agent, you will be the voice of premium customer care, assisting clients who hold a premium membership with a top streaming platform. Your primary role will be to handle customer inquiries through multiple channels, such as phone, email, and chat, ensuring each interaction is seamless and enjoyable. By identifying customer needs, providing quick and efficient solutions, and re-assigning complex cases as needed, you’ll be essential in creating a superior support experience. You'll document interactions and categorize issues, collaborating with engineering teams to resolve any technical bugs.
Key Responsibilities
- Engage with customers across communication channels, ensuring swift and effective support.
- Troubleshoot technical issues and provide clear, accessible solutions.
- Collaborate with team members and other departments for seamless problem resolution.
- Document actions, identify recurring issues, and categorize bugs for engineering review.
- Native/fluent Dutch with strong English proficiency (B2+).
- Excellent communication skills, capable of translating technical information for any audience.
- Adaptive, resourceful personality with the ability to thrive under pressure.
- Previous contact center experience is not required—comprehensive training provided.
- Competitive salary and performance-based bonus.
- Meal and transportation allowance.
- Private health insurance and relocation assistance.
- Supportive team environment with rotational shifts (Mon-Sat, 7 AM–7 PM).
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