Portugal Job Openings
Atlean World
Dutch-Speaking IT Customer Agent – Technology Company (Lisbon, Portugal)
Lisbon
FULL TIME
October 24, 2024
We are looking for a Dutch-speaking IT Customer Agent to join a leading technology company in Lisbon. In this role, you will provide technical support to customers, helping them resolve issues related to the company's products and services. This is a fantastic opportunity to work in a dynamic and international environment, where you will use your IT knowledge and Dutch language skills to assist clients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing technical support in Dutch.
- Troubleshoot and resolve IT-related issues, guiding customers through solutions step-by-step.
- Work closely with internal teams to escalate and resolve complex technical problems.
- Maintain accurate records of customer interactions and ensure follow-up on unresolved issues.
- Identify customer needs and provide appropriate solutions in line with company policies.
- Stay updated on new technologies, products, and services offered by the company.
- Fluency in Dutch (written and spoken).
- Good communication skills in English.
- Basic understanding of IT systems and the ability to troubleshoot common technical issues.
- Strong problem-solving skills and attention to detail.
- Experience in customer service or a technical support role is a plus.
- Ability to work in shifts (including weekends, if required).
- EU passport/ID or a valid Portuguese resident card.
- Competitive salary and performance bonuses.
- 12-month renewable contract with the possibility of permanent employment.
- Full training on the company’s systems and products.
- Relocation package, including flight reimbursement and temporary accommodation.
- Health insurance.
- Career growth opportunities in a leading technology company.
- A vibrant and multicultural office environment in Lisbon.
If you’re interested in this position, please send your CV to paula.skalecka@atleanworld.com. We look forward to hearing from you!
Job Type: Full-time
Pay: From 1,400.00€ per month
Application Question(s):
- Are you willing to relocate to Portugal?
- Do you have valid Residence Card or EU Passport?
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