Job Description:
We are looking for a Dutch-speaking IT Customer Agent to join a leading technology company in Lisbon. In this role, you will provide technical support to customers, helping them resolve issues related to the company's products and services. This is a fantastic opportunity to work in a dynamic and international environment, where you will use your IT knowledge and Dutch language skills to assist clients.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing technical support in Dutch.
• Troubleshoot and resolve IT-related issues, guiding customers through solutions step-by-step.
• Work closely with internal teams to escalate and resolve complex technical problems.
• Maintain accurate records of customer interactions and ensure follow-up on unresolved issues.
• Identify customer needs and provide appropriate solutions in line with company policies.
• Stay updated on new technologies, products, and services offered by the company.

Requirements:

• Fluency in Dutch (written and spoken).
• Good communication skills in English.
• Basic understanding of IT systems and the ability to troubleshoot common technical issues.
• Strong problem-solving skills and attention to detail.
• Experience in customer service or a technical support role is a plus.
• Ability to work in shifts (including weekends, if required).
• EU passport/ID or a valid Portuguese resident card.

What We Offer:

• Competitive salary and performance bonuses.
• 12-month renewable contract with the possibility of permanent employment.
• Full training on the company’s systems and products.
• Relocation package, including flight reimbursement and temporary accommodation.
• Health insurance.
• Career growth opportunities in a leading technology company.
• A vibrant and multicultural office environment in Lisbon.

How to Apply:
If you’re interested in this position, please send your CV to paula.skalecka@atleanworld.com. We look forward to hearing from you!
Job Type: Full-time
Pay: From 1,400.00€ per month
Application Question(s):

• Are you willing to relocate to Portugal?
• Do you have valid Residence Card or EU Passport?