Mission
As a System Engineer you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
• Good Knowledge of endpoint management solutions SCCM & Intune
• Knowledge on Application & Desktop Delivery and Application Delivery Controllers (CITRIX, Remote desktop, Azure Virtual Desktop) is a plus
• Very good knowledge of Active directory and group policies
• Providing support by:
  • Researching
  • Diagnosing
  • Troubleshooting
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Write and maintain documentation
• Being part of a 24-hour standby team

Profile

• Passionate about IT and technology
• Strong analytical , problem solving mindset
• Strong skills on system management:
• Customer and people oriented mentality
• Very process and procedures driven
• Ability to document processes and procedures in a clear and structured manner
• Flexible, willing to learn, dedicated.
• Capable of handling stressful situations
• Driven, determined to solve problems and help customers and colleagues
• Capable of working very autonomously
• Fluent in (technical) English (spoken & written)
• Good Knowledge of endpoint management solutions
• Knowledge of Application & Desktop Delivery is a plus
• Good Knowledge of endpoint management solutions

Organization
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Country
Portugal

Location
Lisbon

Contract type
Open-ended contract