Portugal Job Openings
DBServices Portugal
IT Service Management
October 15, 2024
Tasks
- Manage service operations, including service element management, catalog maintenance, and escalations, ensuring business needs are met.
- Implement and oversee process standards, performance indicators, and policies.
- Optimize service management frameworks and support multi-vendor environments.
- Contribute to planning, budgeting, and aligning IT service management processes with business goals.
- Advise business management on IT services and solutions, ensuring customization and lifecycle management.
- Maintain the service catalog and ensure data security protocols are followed.
- Coordinate tests, manage infrastructure installations, updates, and change-release processes.
- Resolve IT service issues and provide 2nd-level user support, including coaching and training.
- Implement knowledge management practices and stay updated on IT industry trends.
- A minimum of 3 years of experience in IT Service Management.
- Strong knowledge of infrastructure, applications, and PC hardware lifecycle management.
- Fluency in English is mandatory.
At DBSPT you will find:
A collaborative environment, with sense of community
The opportunity to meet people from different countries and cultures;
Personal and professional development program with full access to the Alura courses platform.
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