Portugal Job Openings

GentleWay

Service client francophone à distance pour une plateforme de streaming - Remote / Français/ 20.11

Lisbon

FULL TIME

November 4, 2024

Project details:

Possible start on 20/11
Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
Working schedule: Monday to Sunday (8:00 -21:00), 8h/day, 40h/ 5 days per week,2 rotational days off
Digital training is provided at the beggining of work
Recruitment process 100% online

Client:
Our client is at the forefront of the entertainment industry, crafting and delivering captivating content across film, TV, and digital platforms. With a dynamic mix of genres and styles, it speaks to audiences of all backgrounds. Drawing from a legacy of iconic franchises and cutting-edge creations, the Warner Brothers Project is a beacon of innovation, constantly pushing boundaries to captivate global audiences.
Your responsabilities:

Assist French Speaking Customers through the various channels regarding queries about subscription, invoicing, technical troubleshooting.
Provide account and application support to Customers namely with regards to software functionality.
Provide accurate and real-time responses to the customers inquiries.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Our expectations:

You speak French in proficiency
Intermediate English level (at least B2)
You already live in Portugal
Self-motivation and a collaborative spirit to thrive in our dynamic team.

Main duties:

Possible start on 20/11
Working schedule: Monday to Sunday (8:00 -21:00), 8h/day, 40h/ 5 days per week,2 rotational days off
Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
Full time employment, 6 months fixed-term renewable contract
Private Health insurance with a dental plan (after 6 months of the contract)
Training is provided at the beginning of the work

Competitive salary and remuneration system:

895€ gross x 12months +2 extra salaries per year
up to 100€ gross monthly performance bonus,
meal allowance: 7,23€ NET/working day (voucher)
transport allowance: 20€ / month

Apply today and Change your career with Gentle Way!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policyand consent to the processing of your personal data and sharing it with the client proposing this job
Apply today and Change your career with Gentle Way!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policyand consent to the processing of your personal data and sharing it with the client proposing this job offer.
#French #Customer Service #Lisbon #Oriente #Francês #Lisboa #Francophone #Français
Customer Service, Service client, Support client, Centre d'appels, Centre de support, Assistance technique, Soutien technique, Équipe de support, Qualité de service Service à la clientèle, Gestion des clients, Téléphoniste Numéro de téléphone, Appelant Ventes et marketing, Vente et marketing, Stratégie marketing, Plan marketing, Support technique et helpdesk, Ticket de support, Logiciel de helpdesk, Utilisateurs Travailler à l'étranger, Expérience à l'étranger, Carrière à l'étranger, Stage à l'étranger, Parler français, Support en français, Support clientèle en français, Centre d'appels en français, Service client en français, Français, Lisboa
Type d'emploi : Temps plein
Rémunération : 1 044,00€ à 1 164,00€ par mois
Question(s) de présélection:

Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
Your current location:
When is the closest possible date to start for you?
Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
This offer is connected with our client Concentrix+Webhelp Portugal. Are you okay with continuing with your application? (If you ever worked with them before, please leave the notes here)
Is French your native language?

Langue:

français min C2 (Requis)
anglais min B1 (Requis)

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