Technical Customer Service

Functional area: Customer Service

Country: Portugal

City: Lisbon

Company name: Sociedade Atlas Copco de Portugal Lda

Date of posting: Aug 1, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Technical Customer Support
Are you ready for a challenging Technical Customer Support role? Do you love working in an agile environment, close to customers and where new initiatives and possibilities constantly emerge? Excited to be part of a team where teamwork is key?
Don’t miss the incredible opportunity – apply now!

Role:

• Provide remote technical support for customers.
• Customer trainings on business systems and tools (connectivity tool, e commerce and power connect).
• Assist in marketing and sales support
• Support customers identifying parts or services and our sales team on spare parts quotations.
• Responsible for service/warranties/ connectivity contracts quotations
• Process and handle the automated leads
• Foster strong collaboration with our main Distribution Center and Divisions.

Requirements:

• Technical Degree or equivalent education in a technical field
• Customer experience
• Knowledge of the Microsoft Office package
• Native Portuguese speaker, good level of English; additional languages are a plus
• Dynamic, result-driven and self-motivating approach
• Good communication, teamwork and customer -focused skills
• Familiarity with SAP is a plus

What we offer?
Health insurance, pension plan, montly massage in the office, meal allowance and working in a regional team.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.