Portugal Job Openings

Wibit Consulting & Services (WibitCS)

Technical Support Representative with French

Porto

FULL TIME

November 4, 2024

In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their Fin Tech support team in Portugal!
Position: Technical Support Representative
Location: Remote (Portugal)
Work Model: Remote, with an initial 2-week training in Porto
Employment Type: Full-Time
Remuneration: Base salary + performance bonuses
What You’ll Do:
  • Provide top-notch technical support in French (for clients) and English (for developers) via chat and voice.
  • Troubleshoot product-related issues using My SQL, escalating complex matters as needed.
  • Maintain a high standard of customer satisfaction by ensuring timely, professional responses.
  • Act as a critical link between customers and developers, ensuring clear communication of technical details.
What We’re Looking For:
  • Native/fluent in French and proficient in English (B2 or higher).
  • Solid knowledge of My SQL.
  • Familiarity with Postman is a plus!
  • Ready to work on shift rotation, Monday to Friday, 7 AM to 7 PM.
  • Tech-savvy, customer-focused, and able to adapt quickly.
What’s On Offer:
  • Competitive salary with performance bonuses.
  • Remote work flexibility, plus a monthly allowance for home office expenses.
  • Support during training in Porto, including accommodation.
  • Join a dynamic, multicultural team that’s as passionate and friendly as it is talented!
Become a vital part of a rapidly growing Fin Tech support team! #Tech Support #French Jobs #Remote Work
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