Portugal Job Openings
Wibit Consulting & Services (WibitCS)
Technical Support Representative with French
Porto
FULL TIME
November 4, 2024
Position: Technical Support Representative
Location: Remote (Portugal)
Work Model: Remote, with an initial 2-week training in Porto
Employment Type: Full-Time
Remuneration: Base salary + performance bonuses
What You’ll Do:
- Provide top-notch technical support in French (for clients) and English (for developers) via chat and voice.
- Troubleshoot product-related issues using My SQL, escalating complex matters as needed.
- Maintain a high standard of customer satisfaction by ensuring timely, professional responses.
- Act as a critical link between customers and developers, ensuring clear communication of technical details.
What We’re Looking For:
- Native/fluent in French and proficient in English (B2 or higher).
- Solid knowledge of My SQL.
- Familiarity with Postman is a plus!
- Ready to work on shift rotation, Monday to Friday, 7 AM to 7 PM.
- Tech-savvy, customer-focused, and able to adapt quickly.
What’s On Offer:
- Competitive salary with performance bonuses.
- Remote work flexibility, plus a monthly allowance for home office expenses.
- Support during training in Porto, including accommodation.
- Join a dynamic, multicultural team that’s as passionate and friendly as it is talented!
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