Training & Quality

Job Title:
Training & Quality SupervisorJob Description
Essential Functions/Core Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

Conduct analysis on quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans

Candidate Profile

• Some experience within a contact centre environment leading/supporting a team of Trainers

• Strong communication skills, both written and verbal - Portuguese (Native) and English (C1)

Career Framework Role
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks
Location:
PRT Braga - Lugar de CabanasLanguage Requirements:
Time Type:
Full time2024-09-02 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents