We are looking for a highly skilled Assistant Vice President of Domain Support (Qatarization) to join a prestigious financial institution in Doha, Qatar. This permanent role will focus on ensuring comprehensive support for the bank's computer systems, aligned with IT standards and best practices.
Key Responsibilities:
A. Shareholder & Financial:

• Ensure comprehensive support for all areas of the bank with appropriate computer systems in alignment with IT standards.
• Assist in developing strategies, standards, and guidelines for hardware, software, and security for the Group’s enterprise domain network.
• Implement KPIs and best practices for AVP Domain Support.
• Foster a culture of cost efficiency and productivity to minimize costs and optimize benefits for the bank.
• Operate within the limits of delegated authority.

B. Customer (Internal & External):

• Maintain communication with the Head of Technical Support, acting as a liaison between the Domain team and clients.
• Provide support for non-core servers and infrastructure applications, including upgrades, installation, troubleshooting, and maintenance.
• Oversee administrators and consultants as required.
• Collaborate with Program Directors and Management to establish efficient workflows.
• Prepare performance measurement reports in collaboration with Quality Assurance staff.
• Ensure compliance with Service Level Agreements (SLAs) to improve turnaround times and service quality.
• Build and maintain strong relationships with relevant departments to achieve the Group’s objectives.
• Provide timely data to auditors, compliance, financial control, and risk management as needed.

C. Internal (Processes, Products, Regulatory):

• Standardize practices and procedures based on best practice methodologies.
• Specify hardware and software solutions for Division users.
• Analyze, diagnose, and repair systems, ensuring optimal performance.
• Collaborate with management to plan the development of computer infrastructure.
• Lead documentation efforts for issues related to hardware and software.
• Assist in developing business continuity and contingency planning strategies.
• Participate in the recruitment process for resources within the domain.
• Research and recommend current and new products and standards.
• Organize backup staffing for critical tasks and personnel.
• Lead vendor selection and contract assignments per the Group's purchasing policy.
• Initiate project meetings to discuss assignments and progress.
• Administer all servers, ensuring maximum uptime and productivity.
• Implement software patches and upgrades and address user requests as necessary.

D. Continuous Improvement:

• Lead improvement initiatives through cross-functional teams.
• Encourage the adoption of best practices and innovative ideas.
• Recognize and reward creative solutions to daily challenges.

E. Learning & Knowledge:

• Provide end-user training as required.
• Maintain high technical knowledge to support network systems effectively.
• Identify and pursue professional development opportunities for self and team members.

F. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all legal, regulatory, and internal compliance requirements, including AML, CTF, and Data Protection policies.
• Understand and effectively perform within the framework of the Three Lines of Defence.
• Support operational risk management through reporting and remediation processes.
• Maintain appropriate knowledge and complete all mandatory training provided by the bank.

G. Other Responsibilities:

• Ensure high standards of data protection and confidentiality.
• Uphold professional standards to enhance the bank’s reputation and market leadership.
• Perform ad hoc duties as required by management.

Education and Experience Requirements:

• Bachelor’s Degree in Computer Science, Computer Engineering, or a related field.
• Minimum of 10 years of experience in financial services, specializing in systems network design, implementation, and maintenance.

Job Types: Full-time, Permanent