Role Purpose
To provide excellent customer service and support to customers at a company's branch, including responding to inquiries, processing transactions, and resolving customer issues.
Main Responsibility

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Strong customer service orientation with a passion for helping people.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Native Arabic Language with very good English written and spoken.

Job Type: Full-time
Experience:

• Customer Service: 2 years (Required)

Language:

• Arabic (Required)

License/Certification:

• Driving License in Qatar (Required)
• Residence Permit (QID) in Qatar (Required)