EMFI Qatar Group is looking for Customer Service Representative - Back Office with the following qualifications:
Qualification:

• Secondary Education or higher education
• Good interpersonal skills
• Good knowledge of customer relations
• Good conflict resolution skills
• Ability to multitask
• Ability to work in a team
• Have good sense of judgment
• Good managerial skills.

Experience:

• Experience in Delivery of Customer Service
• 3+ Years Customer Services or Service Desk Experience
• Previous Utility Experience
• Previous experience of Customer Management Software

Role/Duties:

• Respond to incoming calls, emails and other message from customers and give them the right answers and directions
• Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
• Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results
• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
• Intimate employees with the rules and regulations of the organization to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance
• Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results
• Serves as mediator between customers and clients in cases of disputes which may arise during business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected. Developing social media content plans that are consistent with the Ashghal’s brand identity.
• Creating consistent, meaningful content on all social media platforms, including writing, and editing social media posts, improving customer engagement, and promoting social media campaigns.
• Managing a medium to high volume of daily social media posts.
• Communicating with social media followers, including responding to queries in a timely manner.
• Developing and managing social influencer programs and attending social influencer events.
• Using analytical tools such as Sprinklr or Sprout to monitor and evaluate the authority’s social media presence and performance.
• Preparing monthly reports on social media marketing efforts.
• Suggesting recommendations to adjust the social media marketing strategy for optimal results.
• Staying up to date on best practices and emerging trends in social media.
• Performing other duties when needed.

Interested candidate/s may send their CV to hiringemfi2022 @gmail.com
Job Types: Full-time, Permanent, Contract
Contract length: 36 months
Pay: From QAR4,500.00 per month
Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Management Software: 5 years (Required)
• CSR Utility: 5 years (Required)
• Delivery of Customer Service: 5 years (Required)
• Customer Services or Service Desk: 5 years (Required)

Language:

• ARABIC (Required)
• ENGLISH (Required)