Job Role: A Dynamics 365 Functional Consultant will take end to end ownership of the Dynamics 365
existing configuration/new implementation and be responsible for the scope of the project.
and work closely with key stakeholders to understand the business requirements and
technical environment to achieve optimal solution.
Key duties include but not limit to:

• Support internal & external users for E-services solution -> Microsoft Dynamic CRM and
  Field service and related integrations, E – Portal users, mobile app.
• Fix missing data issues and finding out reasons why document is not gone through expected process and fixing issue if any.
• Assist External End Users by receiving phone calls and answering their enquiries and
  closing their cases and requests along with assisting walk-in end users to finish
  D365 CRM requests, inquiries, and Transactions.
• Maintaining tickets for each and every support call is a must.
• Ensuring that all Microsoft Dynamic CRM applications are working perfectly according to
  the Support SLA.
• Execute design and discovery workshops.
• Design Dynamics 365 solutions using configuration.
• Hands-on experience in the implementation of Dynamics 365 Customer Engagement and Dynamics 365 field Service.
• Hands-on experience with power bi dashboards.
• Adapt to different end-user learning styles when training, gathering requirements, etc.
• Create BRD’s, SSD’s for clients, including MS word, Power Point presentations and Visio
  workflows regarding functional and technical requirements, design, training, process
  engineering, etc.

Added advantage if candidate have following skills.

• Facilitate workshops to develop business requirements; create demonstrations to

provide proof of concept; plan and assist the team in drafting statements of work to
include estimation of effort/cost.

• Conduct hands-on configuration of the various components of Microsoft Dynamics 365

CE and Filed service.

• Build positive client relationships by developing an understanding of the client’s

business processes.

• Develop analytical and insightful recommendations to meet deliverable targets, and

complete project tasks within budget and to customer satisfaction.

• Perform requirements gathering, Business Process Analysis.
• Understand customer requirements and advise project team on highly specialized,

complex solutions architecture and implementation.

• Deliver presentations to all levels of management.
• User experience (UX) focuses on having a deep understanding of users, what they

need, what they value, their abilities, and their limitations. It also takes into account the
business goals and objectives of the group managing the project.Qualifications & Experience:

• Bilingual (English and Arabic) speaker is a must.
• 3-5 years Microsoft Dynamics CRM implementation/configuration experience.
• Excellent communication skills: ability to interact with all levels of employees.
• The ideal candidate will have familiarity with .Net programming experience (Microsoft

Dynamics 365 is preferred).