Qatar Job Openings
ECCO Gulf Majorel Qatar
MS D365 CRM Techno-Functional /Solution Architect Consultant
Doha
September 19, 2024
Job Description:
- Ensuring that all Microsoft Dynamic CRM applications are working perfectly according to the Support SLA.
- User designing & solution mapping with OOB MSCRM functionality for any new requirements from business.
- Provide functional supporting to business users on MSCRM application, mobile application, internal and external for E-license portal.
- Maintaining tickets for each and every support call is a must.
- Implementing in-house minor CRs with proper CR process in company’s ticketing system.
- Follow company’s ITSM ticketing system for implementing any Major/Minor change requests.
- Implementing Major CRs with proper CR process in ITSM company’s ticketing system from a vendor & internally.
- For any infrastructure-related issues, work closely with company’s infrastructure team.
- Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps.
- Depending on the ITSM support ticket, debug the source code (.NET/JS/Workflow/Process flow) and find out why a service is not working as expected and accordingly communicate to user.
- Contribute activities as required including technical, functional proof of concept solutions for customer and field services, sales Dynamics 365 modules.
- Work on the creation of Dynamics 365 solutions and industry templates.
- Proactively identify business/ technical/ support risks and provide suggestions to mitigate or communicate, as necessary.
- Proactively communicate progress updates to relevant departments or stakeholders.
- Support practice development activities such as defining, solutions and configuring industry specific solutions.
- In all activities, ensure timely completion of internal processes and mandatory training.
- Drive process improvement, feature reusability and other initiatives to maximize efficiency in delivery.
-
Perform additional duties as may occur from time to time as instructed and agreed by the
management team or supervisors. - Provided in-house application development if needed.
- Should have Hand on experience in workflow and business process automation of complex business processes. To achieve digital transformation.
-
Interact with clients/customers to understand business requirements and document the
same. - Conduct business process analysis and create Fit/Gap report.
- Solution testing and assist with user acceptance testing.
- Conduct user and administrator training.
-
Will work closely with both PM and Vendor to define requirements, perform fit gap
analysis, define, and document business processes. -
You will be working with our business users’ team and stakeholders to achieve business
objectives through innovative solutions that align people, processes, and technology in CRM project implementations. - Preparing projects for go live.
- Provided application support & checking for bugs.
- English speaker is a Must.
- A University graduate with a relevant degree within a computing or business discipline.
-
Min 7 years of experience of working with .NET, Java Script, Power app & Power Automate
Working knowledge of the Power BI is a plus. -
Minimum 9+ years of relevant and proven end to end implementation experience in
Dynamics CRM configuration, customization, standard or customized workflows,
dashboards, forms, views, integration, plugin development, report development is
necessary. - Experience in solution designing, support and software delivery.
-
Strong functional, technical knowledge and understanding of Microsoft Dynamics 365
products covering a wide spectrum of industries and sectors. -
Detailed knowledge and understanding of all areas of Customer Engagement including
Sales, Customer Service, and Field Services. - Strong experience with custom plugin development and solution deployment processes.
- Ability to suggest solutions within and outside the current implementation.
-
Good understanding of Dynamics 365 Common Data Service and Common Data Model
including the form customizations and development of Business Data Models. - Leads the Fit/Gap analysis to define the solution design including to-be processes, solution architecture, integration design, migration approach and non-functional (e.g., performance) requirements.
- Must be Microsoft Dynamics 365 Certified Solution Architect, Power Platform Solution Architect, Microsoft Certified in Managing Dynamics implementations and PMP certified is a plus.
- Must be Microsoft Certified Solutions Developer for Web Applications.
-
Proven ability to develop a clear understanding of end users needs and the ability to
incorporate them into a solution following an effective design approach. -
Experience in a delivery-orientated IT environment using waterfall, agile, and Dev Ops
methodologies. - Adapt to business requirement analysis, solution design, development, system verification, and deployment strategies.
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Business process mapping, Fit Gap analysis, work package estimation, work breakdown
structure, modeling, and documentation knowledge. -
Impressive understanding of Dynamics CRM DB Schema and Business Data Model
including the customization and development of Business Data Models for different
solutions. - Hands on experience of Azure Dev Ops & CI/CD is a plus.
-
Hands on experience on Azure API Management and certification related to the Azure
APIM is a plus. -
Knowledge and understanding of .NET framework including experience writing ASP.NET
and C# code (not just limited to plugins/custom workflows) is a plus. -
User experience (UX) focuses on having a deep understanding of users, what they need,
what they value, their abilities, and their limitations. It also takes into account the business goals and objectives of the group managing the project.
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