The IMS Coordinator is responsible for ensuring optimal operational efficiency of all existing and future IMS media assets as well as the timely and accurate delivery of our clients' campaigns both digital and static
Key Accountabilities include, but are not limited to:

• Monitor and maintain all media assets in perfect working order through daily site visits, reports and action plans;

• Anticipate, schedule and manage any upgrade, repair or replacement work so that this be preventative wherever possible and keep any costs incurred to a minimum. Work with the Senior Business Manager to ensure that such costs are budgeted for;

• Proactively research and source the latest media hardware (static and digital) and software solutions as well as printing and production methods to ensure IMS is providing our clients with premium display solutions that are cost effective to both IMS and our clients;

• Assist the IMS team to identify, carry out feasibility studies and present for approval any new media opportunities (often arising from changes in airport operations), both at HIA and otherwise;

• Assist the IMS Assistant in coordinating with stakeholders in Procurement, Legal, HIA and consultants to fulfil the paperwork needed for sourcing the best vendors/suppliers who can deliver high quality production of the media sites;

• Work with internal and external partners and oversee and supervise the build of any experiential / bespoke media solutions;

• Manage, quality check and inspect the timely and accurate posting and removal of all campaigns;

• Accompany the staff members of production agencies during their work at HIA and ensure that their airport passes are returned to IMS after their work session;

• Assist with the provision of client Proof of Posting photography / videography to the media team;

• Track the (static) artwork material lifespan/condition to ensure the aesthetics of the airport;

• Ensure all operational standards are met through strict adherence to Standard Operating Procedures and that any deviations are identified and corrected immediately.

• In coordination with the Senior Business Manager and respective stakeholders, create and constantly strive to improve SLAs and SOPs with internal and external partners to maximise quality and efficiency and to minimise cost;

• Manage and oversee all work by external partners to ensure that they deliver against SLAs and SOPs and comply with company regulations and procedures at all times;

• Build relationships and work collaboratively with internal partners e.g. HIA Operations, HIA Facilities Management both to constantly improve and accelerate campaign posting, inventory troubleshooting and all other operational matters as well as to track operational changes at the airport to anticipate any impact to IMS operations. Work with the IMS team to find relevant solutions and with partners to implement these quickly and efficiently.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

• Trade or Vocational Qualification

• Diploma or certificate in Media Communications

• A minimum of 4 years' experience in outdoor and airport media production (light-boxes, billboards, buswrap, trolley branding, etc.)

• Excellent command of English;

• Computer literate including Microsoft Word, Excel, Outlook & Power point.

• Excellent verbal telephonic and written communications skills.

• Excellent problem-solving skills.

• Ability to prioritize, organize and coordinate projects.

• Adaptability, and the ability to define problems, collect and interpret data, establish facts, and draw valid conclusions

• Strong interpersonal and administrative skills.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.