Qatar Job Openings

Qatar Airways
Customer Relations Coordinator
Doha
November 19, 2024
- Manage customers' inquiries and investigation of customer complaints within QR network, identify area of improvements to ensure customer satisfaction.
- Practice discretion and confidentiality in all communications / correspondence in compliance with data privacy laws (GDPR compliance).
- Liaise with Qatar Airways' various departments as required by the line manager. Liaise with QR GS and Subsidiaries when required for investigation purpose.
- Prioritize and furnish detailed reports for all GCEO cases
- Collate facts of the case by researching all required information, complete a report of findings from the results of the investigation based on accurate information in line with standard policies and procedures and submit reports to the line manager and / or respond to relevant departments.
- Evaluate available information using a root cause analysis, duly considering urgency and severity of the situation. Review CCTV footage to establish investigation facts and provide information to related stakeholders.
- Ensure that final report identifies any area of development for staff and/or process change to be incorporated in documented procedures.
- Relevant Vocational, Tertiary or Trade qualification
- Minimum 4 years of relevant experience
- Excellent communication skills with fluency in English language.
- Good knowledge of MS Office.
- Reporting skills
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