Qatar Job Openings
ECCO Gulf Majorel Qatar
Social Media Representative
Doha
October 22, 2024
- Monitor Social Media channels for mentions, comments, and direct messages related to the Company or Brand
- Respond promptly to customer inquiries and comments on social media platforms in a professional and customer-friendly manner
- Address and resolve customer concerns, complaints and issued raised on social media, ensuring a positive customer experience
- Provide regular reports on social media metrics, customer interactions, and feedback to assess performance and inform improvement strategies.
- Assist in the implementation of social media campaigns and promotions to enhance brand visibility and engagement.
- Bachelor's degree or equivalent in any discipline
- Proven work experience as a Social Media Specialist on different platforms.
- 5 years of experience in customer service and 2 years as same level
- Proficient knowledge of customer service and standard office practices and procedures
- Proficient computer skills
- Proficient standard office equipment skills
- Strong people skills
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