Customer and Dealer Support Specialist

Functional area: Supply Chain/Logistics

Country: Romania

City: Bucharest

Company name: Atlas Copco Romania S.R.L.

Date of posting: Oct 16, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

This is where it begins and 4 special reasons are:

• In Atlas Copco we believe in challenging the status quo, always looking for a better way
• Our leading-edge technology and great ideas enable us to innovate for the future
• We believe that people make it happen and with us you are empowered to act
• Your ideas can make a real difference and contribute to the business

You will be given an important mission:

• Provide logistic support for Power Technique Business Area and takes good care of distributors/dealers needs
• Manage transports, orders and deliveries to customers
• Ensure excellent customer service experience
• Propose changes to update and implement logistic procedures and policies

You will have interesting and challenging responsibilities:

• Manage the orders and deliveries of equipment and parts to our customers
• Communicate with product factories about lead and delivery times, availability of equipment and share it with our customers, dealers, sales and service teams
• Follow-up order’s status and making sure that all deliveries are on time
• Invoicing following internal procedures
• Purchasing materials from external local suppliers to complete special projects and stock supervision
• Handle customers and distributors/dealers complaints, ensuring their highest satisfaction
• Cooperation with Business Line Manager and Logistic Manager, sharing ideas how to reduce logistics costs
• Constant contact with internal departments: sales, aftermarket, finance department

We are here for you with all kinds of benefits:

• With flexi-time you can tune your life and enjoy it with a clear and happy mind
• We have a friendly, family-like atmosphere – and that is not just a claim on the wall
• Hybrid working setup
• The work in Atlas Copco is variable, with challenges and new things to learn every day
• Everyday usage of English. And English courses in the office for free as a part of the work time

Most wanted knowledge and skills you should possess:

• Relevant experience in a similar position in customer support and logistics position
• Secondary education or university degree in logistics, business administration, economics will be a plus
• Native in Romania and with good communication in English
• You love to work with people at all levels and build relationships based on trust
• Basic experience with SAP is welcomed
• Strong customer focus, pro-active and “can do” attitude
• Analytical skills and ability do work with data
• Ability to work with priorities and under the time pressure

Start a journey of endless opportunities
We will be happy to have you on-board! Please send us your CV in English. We will love to meet you and discuss more.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.