Role: Italian -Speaking Customer Experience Specialist
Location: Bucharest, Bucureşti, Romania
Full time
Base Salary - EUR €17,000 to €18,000
Required certifiations:
Skills and Certifications [note: bold skills and certification are required]

• Customer Service
• Galileo
• Amadeus
• German Advanced
• English Advanced
• Italian Advanced

Bachelor degree required
Key Accountabilities:
· Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
· Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
· Communicating with customers through various channels in Italian and English
· Responding promptly to customer inquiries
· Maintaining a positive, empathic and professional attitude towards customers at all times
· Ensure customer satisfaction and provide professional customer support
How You Can Create Influence:
· Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.
· Prior experience in an international airline environment/operations is advantageous but not mandatory.
· Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
· Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
· Proficiency in Microsoft Office and Outlook.
Job Type: Full-time
Pay: 17,000.00RON - 18,000.00RON per year
Education:

• Bachelor's (Required)

Experience:

• customer service: 5 years (Required)

License/Certification:

• Galileo and Amadeus (Required)
• advance english (Required)