I am hiring several Customer Experience Specialists at Bucharest, Bucureşti, Romania (80+ openings).
The applicant should be coversant with ENGLISH and any of the following languages (Any one of the Languages would do):

• Italian.
• German.
• Portungese.
• French.

Key Accountabilities:
· Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
· Join a vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
· Communicating with customers through various channels in Portuguese and English
· Responding promptly to customer inquiries
· Maintaining a positive, empathic and professional attitude towards customers at all times
· Ensure customer satisfaction and provide professional customer support.
Qualification:
Prior experience in an international airline environment/operations is advantageous but not mandatory.
· Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
· Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
· Graduates in any discipline or undergraduates are welcome.
· Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
· Proficiency in Microsoft Office and Outlook.
· Willingness to work in a contact center environment. (full time Work from Office).
Compensation
Base Salary - EUR €17,000 to €18,000
Benefits - Full
Relocation Assistance Available - Possible for ideal candidate
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - No
Job Type: Full-time
Pay: 84,616.23RON - 89,593.65RON per year