Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The European Field Services Organization is responsible for all Local Technical Support to our customers on-site and for the Operation and maintenance of all Field and Support Services Contracts in the Region.

Job Description

The key responsibilities of the customer Support Engineer are:

• Responsible for the Operation, Maintenance & Support of customer's live Networks under Support Contract in the Region
  
• Responsible for the execution of technical and administrative support activities, including installation, repair, preventive maintenance, and engineering change requests, to be performed at client sites
  
• Participating in on-site acceptance tests, while coordinating all technical aspects of the acceptance testing
  
• Providing technical support during all project phases
  
• Maintains communication with design management and specialists in resolving technical problems and/or bringing issues to the design department’s attention
  
• Conducts and leads on-site enhancements, maintenance, and support for new and existing systems
  
• Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals
  
• Diagnoses troubleshoot and repairs technical problems
  

Basic Requirements

The key qualifications of the Customer Support Engineer are:

• A very good Level of English (both spoken and written) is a must criterium
  
• Working experience in a Telecommunications, Electronic Engineering, or related discipline
  
• Availability and wellness to work in shifts and perform 24/7 on-call service
  
• Sensitivity to Customer needs and have Commercial awareness
  
• Good communication and presentation skills with an attention to detail
  
• It is important to be a team player and self-motivated. Able to build interpersonal relationships
  
• Takes ownership of the allocated tasks and shows a flexible and positive attitude;
  
• Flexibility to travel locally and internationally
  
• Experience in TETRA and Dimetra Systems would be an advantage;
  
• Experience in hardware repairs is an advantage
  

#LI-TI1

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

Company

Motorola Solutions Romania S.R.L.
EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.