Inviting applications for the role of Customer Service –Senior Process Associate - German – Remote Romania
What will your day-to-day role involve!
Responsibilities

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
• Processing orders / customer requests
• Booking of Orders in the ERP system
• Handling customer requests
• Ensure resolution to customer requests
• Follow-up on pending items
• Reporting
• Offering information to customers via e-mails/phone;
• Updating ERP regarding clients, supplies, pricing;
• Gathering information from logistics partners and informing customers regarding availability and deliveries;
• Creating orders (SOs) in the ERP system;
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
• Building a relation with clients and sales representatives;
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Solving issues regarding damaged goods, shipment delayed, etc
• Managing any issues, looking for solutions along with all the parties involved
• Escalating any problems, delays, inconsistencies
• Handling complaints related to logistics and return transports
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Qualifications we seek in you!
Minimum qualifications

• Very good knowledge of German, C1
• Communicative level of English.
• Accounting knowledge – intermediate level;
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and self-starter.

Preferred Qualifications

• Personal culture and client management expertise.
• High motivation and ability to learn
• Ability to work under time pressure

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, Linked In, and You Tube.