Iasi

Fresher

Romania

Delivery Voice

1

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) Attendanceor Login Hoursor Unsechduled Leaveor SLA targets as per defined by the process (2.) Improving skill level through Self development or nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

BA

Business Line FT

BSERV

1476859BR

04-Nov-2024

GENERAL MANAGER

Domain Competencies (BSERV )-BFS-Operations Management