Romania Job Openings

HCL Technologies

Customer Support Associate-Voice

Iaşi

FULL TIME

October 9, 2024

Iasi
Fresher
Romania
Job Family
Delivery Voice
No. of Positions
1
Job Description (Posting).
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) Attendanceor Login Hoursor Unsechduled Leaveor SLA targets as per defined by the process (2.) Improving skill level through Self development or nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Qualification
BA
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1476859BR
Expected Date of Closure
04-Nov-2024
Reporting Manager Designation
GENERAL MANAGER
Skill (Primary)
Domain Competencies (BSERV )-BFS-Operations Management
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