Facilities Helpdesk Administrator We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: A team player who is passionate about customer service who thrives from working alongside and learning from others. You are proactive and have a real passion to deliver great results, every day. Will be an experienced administrator who will enjoy an ever-changing environment which allows you to develop and support on the delivery of Facilities across our sites in the UK, Ireland, and Romania. No day is a dull day; you will enjoy daily communication with employees and the experience this exciting role brings. Success will be contributing to the overall team objectives and creating great Day-to-day, you will: • Assist in monitoring our helpdesk and ensure a timely response to incoming tickets and coordinate repairs with suppliers & contractors via our portals and in line with KPI’s and SLA’s & raise and organise Purchases and PO’s. • Provide first line support to all employees across the organisation by way of phone, email, and portals. Take an active role in our H&S committee, onboard suppliers and contractors via the Access onboarding processes & carry out DSE assessments for employees and follow up accordingly. • You’ll assist in the delivery of all Facilities operational activities as part of a team and assist the delivery and supervision of planned maintenance and repairs to our offices & assist on ensuring that planned maintenance visits are booked and communicated with local leaders and key employees. • Ensure all offices Fire Marshals and First aiders certifications are in place and up to date and organise training accordingly & organise Fire and Building risk assessments for all of our offices As a well-rounded Facilities Helpdesk Administrator your Skills and Experiences likely include: • A strong understanding of UK & I Health & Safety legislations is paramount & sound knowledge of UK & I Facilities management legislations & A strong knowledge of Microsoft software. • Project work & a proactive approach to problem solving - An analytical approach to problems and a passion for solving them, while having the ability to work in accordance with the Company’s policies and procedures and pick up any ad hoc duties from time to time. • Being an excellent communicator with an eye for detail & being able to prioritise conflicting demands, spinning lots of plates at one time. • Being passionate about providing an excellent customer service - You will have the ability to think laterally and help find the best solutions, because You will be self-motivated, proactive, and forward thinking, with a strong ability to work autonomously. You will be able to build solid relationships with all Teams at Access & have confidence in working with stakeholders up to a senior level, both to take on tasks and present results. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.