Romania Job Openings

Luxoft

IT Helpdesk Support Specialist

Bucharest

September 4, 2024

Bucharest, Romania
Dimitrie Pompeiu 5-7, Sector 2, 020335, Bucharest
Help Desk Support
COST CENTERS
04/09/2024
Req. VR-107628


Project description
As a support specialist, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by on-site support, phone call, email and remote assistance.
Responsibilities
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Installation workplaces for new employees
Perform periodic maintenance, provided technical support and executed systems engineering.
Assist with Network Administration including connections, hardware and programming configuration
Provides phone and helpdesk support for local and off-site users
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
IT supporting local events (teleconferences, meetings etc)
Business trips to other offices if necessary
Provide polite and friendly customer service
Skills
Must have
Tech Support
Helpdesk
Microsoft Windows
Network Administration
Microsoft Intune
Nice to have
TCP/IP
Linux
Microsoft 365
Group Policy
Hardware Maintenance
Other
Languages
English: B2 Upper Intermediate
Seniority
Regular
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