About All Cloud
All Cloud is a global professional services company providing organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, All Cloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology and data and analytics.
Job Summary
All Cloud is looking for an IT Specialist. Your crucial area of responsibility will be creating customer satisfaction through your superb troubleshooting and problem-solving skills. As an IT Specialist at All Cloud, you will gain invaluable hands-on experience working on cloud technologies and Saa S-based applications. You can manage and support breakthrough cloud environments and diagnose and fix issues to improve existing cloud-based systems.
You will support internal employees globally using Windows and MAC OS devices. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve issues and provide solutions. Strong communication and organizational skills will make you an ideal and successful candidate.


Summary of Key Responsibilities

• Primary support person for managing DACH and Romania office location
• Provide remote & frontal support
• Manage apps, services, and hardware while providing functionality & security
• Manage and support Mac, Windows, and network systems
• Manage incidents and problems, working with vendors and partners
• Create and maintain procedural and training documentation while complying with internal controls and policies
• Identify opportunities and recommend solutions to enhance and improve business processes and security

Requirements:

• Availability to work on a 09:00 AM - 6:00 PM Romania Office Hours
• 3 years in a technical support role for a medium-sized business, with a focus on customer service
• Managing and supporting laptops, smartphones, network appliances, and security
• Google Workspace (G Suite) management
• Mac and Windows management and support
• Cloud Services & Environments support

Advantage

• One Login / Atlassian / Microsoft 365
• MDM / EDR
• Zoom Phones

Required Skills and Abilities

• Service-oriented – Customer-facing skills
• Flawless English
• Dynamic and Fast learning
• Detail-oriented, self-sufficient, resourceful, organized, and proactive
• Information Security understanding and awareness
• Network communications
• Working with international vendors and partners

Certifications (Advantage)

• PC Technician or similar

Why work for us?
Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.


All Cloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.