In Collaboration, We Are Hiring: IT Support Specialists for Gaming Studios!
We are partnering with a leading B2B solution provider to enhance their Gaming studios in Bucharest, Romania. We are looking for skilled IT Support Specialists who are eager to contribute to an exciting industry and provide exceptional technical support. If you have a passion for IT and gaming, this could be your next great opportunity!
Position: IT Support Specialist
Location: Bucharest, Romania
Employment Type: Full-time
Remuneration: Base salary

Key Responsibilities

• Technical Support: Provide first- and second-level support for hardware, software, and networking issues. Troubleshoot problems reported by users through various channels (email, phone, ticketing system) and escalate complex issues when necessary.
• Network Management: Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues to ensure minimal downtime.
• IT Equipment Maintenance: Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as required.
• Software Management: Install, update, and configure software applications, resolve compatibility issues, and ensure proper software licensing.
• Active Directory Administration: Manage Active Directory objects, such as user accounts, groups, and organizational units, to ensure efficient access and security.
• Infrastructure Setup: Assist in setting up and maintaining IT infrastructure, including servers and storage devices. Replace or repair faulty hardware components as needed.
• ISP Coordination: Maintain communication with the ISP supplier in case of internet connection dysfunctions.
• Incident Response: Respond to incidents promptly and ensure compliance with Service Level Agreements (SLA).
• Documentation and Knowledge Sharing: Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members.
• Continuous Learning: Stay updated with the latest industry trends, technologies, and certifications, actively pursuing relevant training to enhance skills.

Who You Are

• Experience: Minimum of 3 years of experience in IT support, focusing on networking, Windows systems, and Linux administration.
• Network Knowledge: Strong understanding of network concepts including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and troubleshooting.
• Windows Proficiency: Proficiency in Windows Server environments, including Active Directory, Group Policy, and Power Shell scripting.
• Linux Skills: Hands-on experience with Linux systems (e.g., Ubuntu, Cent OS, Red Hat), including user management and basic configuration.
• Virtualization Familiarity: Understanding of virtualization technologies such as VMware or Hyper-V.
• Communication Skills: Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.
• Customer-Centric Attitude: A positive approach with a strong focus on customer service.
• Team Player: Ability to work effectively as part of a team and collaborate with cross-functional teams.
• Documentation Skills: Ability to document processes and solutions clearly; experience with helpdesk or ticketing systems is a plus.
• Shift Availability: Willingness to work shifts, including nights, weekends, and legal holidays.

What We Offer You

• Competitive Remuneration: Excellent salary package based on experience, skills, and performance.
• Dynamic Team Environment: Join a positive and friendly atmosphere within an international team.
• Professional Growth: Access to guidance and tools to help you reach your full potential.
• Performance Bonuses: Opportunity to earn bonuses based on performance.
• Health Coverage: Private health insurance for your well-being.
• Fitness Benefits: Free gym membership to promote a healthy lifestyle.

If you're ready to take your IT career to the next level and be part of an innovative gaming environment, we encourage you to apply! Join us in Bucharest and make a significant impact as an IT Support Specialist!