Romania Job Openings

HCL Technologies

Operations Manager

Bucharest

FULL TIME

September 13, 2024

Bucharest

7-12 Years

Romania

Job Family

Delivery Transaction

Job Description (Posting).

End to End Ownership of the Account,Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence (1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards (2.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members
2. Conduct appraisals and feedback sessions with Team leadersor FTs and agents at regular intervals
3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (3.) Attendanceor Login Hoursor Unsechduled Leave (4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (5.) Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution

Qualification

B-Tech

No. of Positions

Skill (Primary)

Domain Competencies (BSERV )-Telecom-Customer Service

Employee Group

Business Line FT

Entity

BSERV

Auto req ID

1467080BR

Expected Date of Closure

17-Feb-2025

Reporting Manager Designation

GENERAL MANAGER

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