• SPOC Forecast process;
• SPOC for all team audit requests;
• Define new processes with direct involvement in end-to-end process;
• Provide necessary business analysis, data files and reporting to support operations and the business;
• Handle, clarify and eliminate process exceptions, perform root cause analysis and close on his own the topics with the parties involved;
• Accommodate ad-hoc initiatives and projects;
• Perform complex analysis and involvement in the escalation with root cause received from different Stakeholders;
• Ensure that Order to Cash Process Maps, SOP's and controls are up to date;
• Perform quality checks as aligned with the Operations Manager, report outcomes and suggestions to Operations Manager;
• Responsible for keeping confidential the information, as per the internal policy, within the limits of the duties attached to their job;
• Identify improvement opportunities on processes, raising them as proposal to next level for validation; responsible for testing and implementation of agreed solutions.

• Advanced English skills;
• 2+ years experience in Order to Cash
• Excel advanced;
• SAP knowledge;
• Capable of managing workload and prioritizing multiple responsibilities in a dynamic work environment;
• Solution oriented;
• Well organized;
• Ability to understand and explain complex process flows
• Stakeholder management;
• Good communication skills, including written, verbal and listening skills
• Team player, with strong business and reporting ethics