Requirements:
 Proficiency in English and French
 Good verbal & written communication skills
 Previous experience on 1-3 years (preferably in a Customer Service/AR area)
 Rigorous and accurate working style
 Good working knowledge of MS Office (especially Excel)
 Previous exposure to order to cash systems & other ERP tools would represent an advantage

Responsibilities:
 Managing Customer relationship through providing daily operational support
 Managing all incoming Order to Cash requests / orders or the backlog (orders and orders related requests)
 Addressing all written / verbal Order to Cash requests and complaints received from the Customer
 Keeping the customer informed of progress at all stages and coordinating any order prioritization request in order to meet the expectations
 Processing the credit requests and order management requests in a timely manner and according to the Customer's instructions / procedures
 Initiating customer billing
 Managing AR Sub Ledger Period Close activities
 Handling Cash Application/Reconciliation activities
 Processing Intercompany Cash Settlement Transactions
 Manage Write-offs, Customer Disputes and Month End Closing Activities
 Support for Escalations and Processing Service Requests/Inquiries
 Sending purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
 Managing all transaction processing activities, finding solutions and giving answers to raised queries / issues
 Analyzing operational data, identifies root causes of (repetitive) issues and driving corrective actions for the current activity at individual level
 Processing, coding and revising invoices as per SOP guidelines
 Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

Benefits:

Invoice to Pay(Transactional Accounting)