Senior IT Support Consultant

Join a fast-paced and people-centric software company

About the position

Systematic is a leading global Software Development company. Our mission is to provide exceptional software for critical decision making. As we continue to grow, we are looking for a talented Senior IT Support Consultant to join our ITM Service Desk team.

In this role, you will be a key player in ensuring that Systematic continues to be a leading player in the software development business. You will provide technical assistance, troubleshoot complex issues, and mentor junior team members. Your expertise will contribute to our overall success.

Key responsibilities of your role:

• Technical Support
  • Provide technical support to end-users, including but not limited to hardware, software, and network troubleshooting.
  • Provide Onsite Support, including but not limited to walk-ins, maintaining the meeting rooms equipment in proper working conditions, ensuring printers and other office equipment function in good conditions.
  • Handle escalated tickets and resolve complex issues promptly.
  • Collaborate with cross-functional teams to address critical incidents.
• Mentoring and Training
  • Mentor junior IT support staff, providing guidance and knowledge transfer.
  • Be the go-to person when your IT Support colleagues need technical assistance in their troubleshooting.
  • Conduct training sessions to enhance team skills and knowledge.
• User Experience Enhancement
  • Continuously improve end-user experience by optimizing processes and workflows.
  • Gather feedback and implement improvements based on user needs.
• Security and Compliance:
  • Understand and enforce security policies and protocols.
  • Stay informed about industry trends and emerging threats.
  • Participate in regular security audits and risk assessments.
  
  

Are you the talent we've been searching for?

• You possess a technical bachelor's degree.
• You bring 5 years of experience in IT support, with a focus on troubleshooting, knowledge sharing and mentoring.
• Proficiency in Windows technologies and environments.
• Solid working experience with VPN, Office 365 applications, Meeting room equipment, Printers, ITSM Tools (preferably Cherwell or Ivanti Neurons).
• Mobile device operating system knowledge will be seen as an advantage.
• Strong knowledge of networking, hardware, software and preferably basic knowledge of Active Directory, and cloud services
You are fluent in English and thrive in an international working environment.

Soft skills:

• As a person, you are a dedicated team player who is eager to drive your own development, proactive, fosters innovative approaches to IT Support, and thrives in a collaborative learning environment with colleagues across the organization.
Also, you are well-structured, organized, and disciplined professional, guaranteeing efficiency and excellence in all aspects of your work. You have sharp observational skills, capable of identifying needs and efficiently organizing tasks to seamlessly achieve objectives.

Never stop developing
Systematic is truly international, proudly Danish and uniquely people-centric. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

What we offer:

• At Systematic, we focus on both personal and professional growth within a stable and innovative work environment that prioritizes employee well-being
  
• Up to 23 vacation days, 21 days standard to which 2 more days can be added if you have more than 10 years of work experience.
  
• 24h (3 days) extra per year for personal time off for all employees.
  
• Additional days off: 24th and 31st of December.
  
• Access to wellness and well-being services through dedicated platforms
  
• We foster a sense of community and connection through a range of events, including out-of-office gatherings with your colleagues and access to Systematic's tech events and corporate activities during office hours.
  
• Enjoy daily fresh meals, fruits, pastries, and beverages in our canteen and delightful terrace.
  
• Medical and life insurance provided by Signal Iduna
  
• A flexible benefits program - you can mix your benefits by choosing from different kind of Services on a very dynamic platform – Benefit Online, such as:
  • Private medical subscription - you can choose from 3 providers
  • Private pension
  • Meal or vacation vouchers
  • Gym subscription.
  
  

Practical information

• Hybrid setup: office and remote work
• Our team is based in Romania and Denmark, with collaboration and occasional travel between the two locations, so you should expect approx. 2-3 weeks/year.
• Please note that you must be able to present a clean criminal record and have lived in a NATO/EU country for the past seven years as we work with security-classified projects. Read more here.
• We will be assessing applications on an ongoing basis as we wish to fill the position as soon as possible.
• If you have any questions, you are always welcome to contact Crenguta Mircea, Talent Acquisition Consultant, People Attraction (gabriela.crenguta.mircea@systematic.com) for more information about the position.
• Read more about our recruitment process and what we value in a CV and cover letter here: https://systematic.com/en-gb/careers/how-to-apply/