Senior Services & Solutions Administrator with English

• Fluency in English (at least B2 level);
• Min. 1-2 years of experience in Customer Service or Invoicing;
• Problem solving skills and ability to deal with numbers;
• Team-worker attitude;
• Customer-oriented approach;
• Analytical thinking competencies;
• Solution focused;
• Strong attention to detail and accuracy in data analysis;
• Proficiency in creating and managing detailed reports is considered a plus.

• Provide operational support to the customer or service provider technician through different channels (phone, chat, email, etc.).

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
• Verification of contracts, price accuracy and commercial conditions
• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
• Keeping the archives up to date for the contracts entrusted
• Proposal for solutions to improve processes.

• Collecting the necessary information in the Michelin solutions IT system
• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
• Calculation and validation of invoices at the expected deadlines (billing calendar)
• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.