• Support the operational governance of the Capital Markets Change Management procedure
• Assist the Capital Markets Service Management team in the co-ordination and communication of service interruptions and the resulting Post Incident Reviews.
• Collation of data and production of reporting that will form the key governance points for all the Capital Markets Service Management delivered operational meetings.
• Support to the Capital Markets Service Management team in the analysis of data in order to provide insights into service trends.
• Proactively identity operational improvement opportunities and work with the Capital Markets Service Management team to deliver these.
• Champion, validate and improve data quality in our service management tools, which feed our service analysis, service improvement plans and reporting.
• Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with Capital Markets services.
• Work closely with Technology and Business teams to ensure that actions deriving from Incidents, Problems and Changes are followed up in a timely manner and validate its integrity.
• Proactively proposing and implementing working practices, processes, and tools in order to deliver efficiencies and improvements within the Capital Markets Service Management team.
• Documentation management and control across the Capital Markets Service Management team to ensure a single source of truth of all our collateral.

• Organised and proactive with the ability analyse and extract data from numerous sources.
• Excellent communicator with all levels within the organisation
• Connection oriented with an inclination for building personal long-term relationships
• Constant learner, always willing to explore new ideas and create new solutions
• Remote and local team management and coaching skills
• International experience in complex highly regulated organizations
• Ability to work in compliance with standard methodologies: ITIL V3, ISO 9001
• Excellent self-motivation and flexibility
• Great presentation and reporting skills
• Language skills: fluent English written and spoken

• 25 days’ holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• All LSEG colleagues with at least one year’s continuous service, who become parents, are now entitled to at least 26 weeks’ paid leave, and the option to return to work on a phased basis, in relation with specific company’s policy and guidelines