Services and Solutions Senior Administrator with German

• Fluency in English and German (at least B2 level);
• Good Excel skills;
• Customer Service or invoicing experience;
• Problem solving skills and ability to deal with numbers;
• Team-worker attitude;
• Customer-oriented approach.
• Analytical thinking competencies;
• Solution focused.

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
• Verification of contracts, price accuracy and commercial conditions
• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
• Keeping the archives up to date for the contracts entrusted
• Proposal for solutions to improve processes

• Collecting the necessary information in the Michelin solutions IT system
• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
• Calculation and validation of invoices at the expected deadlines (billing calendar)
• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.

• Analyzing anomalies
• Solving anomalies and unlocking “borderaux”
• Proposal for measures to improve practices

• Analysis of errors generated by unfair prices or commercial conditions, as well as commercial gestures offered to customers or requests from them
• Proposal for measures to correct these documents
• Cancelling wrong documents and issuing new documents
• Compensation of an amount by issuing a credit/debit memo when reversing is not the customer's preferred solution
• Monitoring the reasons that generated the corrections in the related files and explaining them on request

• Analyzing complaints received
• Proposal for measures to improve practices
• Resolution of the complaint
• Transmission of a correct and sufficient response

• Ensuring traceability of financial transactions
• Archive of all supporting materials in accordance with the regulations in force in the respective countries
• Active participation in auditing processes on prices, anomalies, product and services corrections and complaints, in self-assessment of the implementation of internal control and in collaboration with auditors and representative of the quality assurance process
• Implementation of action plans for internal control points identified as non-compliant

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.