Customer Relation Specialist with German

• Bachelor’s degree;

• Fluency in English and German (at least B2 level);

• Customer support experience is considered a plus;

• Problem solving skills and customer-oriented approach;

• Team-worker attitude and proactivity;

• Analytical skills;

• Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.).
• Assist the Customer/Service Provider with any aspect of services operations question: problems, training, compliance, escalations, etc
• Confirm customer and vehicle data.
• Provide help and answer questions on billing and invoice disputes (divergent values, payment)
• Analyze complaints received
• Proposal for measures to improve practices
• Resolution of the complaint

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.