Spanish Speaking Customer Care Specialist
Location: Romania, Bucharest, Bucureşti
Base Salary - €15,000 to €17,000
Benefits - Full
Experience Required: 1+ to 2 years experience
Minimum Education - Bachelor's Degree
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be the first point of contact with our clients.
Skills and Certifications:

• Customer Service
• Galileo
• Amadeus
• German Advanced
• English Advanced
• Portuguese Advanced
• Spanish Advanced

Key Accountabilities:

• Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
• Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
• Communicating with customers through various channels in Spanish and English
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

How You Can Create Influence:

• Proficient writing and speaking skills in Spanish (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment. (full time Work from Office) - 2 shifts: Monday- Friday : 11:00-20:00/14:00-23:00; or Winter 15:00-00:00

Job Types: Full-time, Contract
Pay: 15,000.00RON - 17,000.00RON per month
Application Question(s):

• Please mention your email address and the best time for a quick call.

Experience:

• Galileo: 2 years (Required)
• Customer Service: 2 years (Required)
• Sales / Marketing - Customer Service: 3 years (Required)

Language:

• German (Required)
• English (Required)
• Portuguese (Required)
• Spanish (Required)