Romania Job Openings
vArida-Tech Inc.
Italian Speaking Customer Care Specialist
Bucharest
FULL TIME
September 5, 2024
Location: Bucharest, Bucureşti, Romania
Job ID: 3255330
Base Salary: €17,000 to €18,000
Benefits: Full
Experience Required: 1+ to 2 years experience
Minimum Education: Bachelor's Degree
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be the first point of contact with our clients.
Skills and Certifications:
- Customer Service
- Galileo
- Amadeus
- German Advanced
- English Advanced
- Italian Advanced
- Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
- Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
- Communicating with customers through various channels in Italian and English
- Responding promptly to customer inquiries
- Maintaining a positive, empathic, and professional attitude toward customers at all times
- Ensure customer satisfaction and provide professional customer support
- Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment. (full-time Work from Office)
Pay: 17,000.00RON - 18,000.00RON per month
Application Question(s):
- Please mention your email address and the best time for a quick call.
- English: 1 year (Required)
- Customer Service: 2 years (Required)
- Galileo: 1 year (Preferred)
- Amadeus: 1 year (Preferred)
- international airline: 1 year (Preferred)
- Italian (Required)
- German (Required)
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