• Coordinate and develop assigned area of responsibility and/or guide Customer Service Department members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.
• Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
• Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods to enhance the delivery performance.
• Extract and analyze periodical reports for the Customer Service Department Manager, Sales department, and other stakeholders to communicate the expected delivery dates for customers’ orders.
• Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
• Report the actual backlog status by extracting, analyzing and producing periodical reports to the Customer Service Department Manager and the Sales department to communicate the expected delivery dates for all customers’ orders.

• Bachelor’s degree.
• 3 - 4 years of relevant experience in Customer Service function.
• Fluency in English both Verbal & Written.

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Understands the organization's informal rules and structures and utilizes political processes effectively to get things done.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.