Job no: 575361
Work type: Full time
Location: Riyadh, Saudi Arabia
Categories: Administration, Group Human Resources, Client Relationship Management, Consulting Services
Office Location: Riyadh

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About TMF Group:
TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.
As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

About the role:
The HR & Immigrations Executive will facilitate the achievement of optimum business results and deliver a distinctive culture based on Proven values. This position is based in Riyadh.

Key responsibilities:

• Directly coordinating with line manager and executing outlined Clients tasks and strategy;
• Collaborating with sales and Marketing team to reach prospective clients;
• Liaising with internal departments to ensure client needs are fulfilled effectively;
• Forecasting and tracking client account metrics;
• Making sure clients receive requested response and services in a timely fashion;
• Verifying and updating employee information, including Gosi deductions, benefits, and other deductions;
• Addressing and resolveing any discrepancies in HRP records promptly;
• Communicating client needs to line manager and understand their requirements;
• Identifying opportunities to grow business with new and existing clients;
• Attending meetings with clients to build relationships with existing accounts;
• Managing the CRM (Clients Relationship Management system) accurately and provide consistent reporting to management;
• Reporting to direct manager;
• Operating as the point of contact for assigned customers;
• Providing early recognition of potential risks with (major) business impact in the account and when necessary, escalating identified risks in time to line manager;
• Identifying potential areas of growth and improvement in service delivery with existing clients;
• Carrying out client satisfaction surveys and reviews;
• Creating an inspiring team environment with an open communication culture.

Ideally you are meeting our hiring criteria

• Minimum of 2-3 years experience in a customer relations role;
• Expertise and knowledge in Saudi Corporate Immigration and Government portal operations;
• University degree in business administration or relevant discipline;
• Proficiency with Microsoft Office programs;
• Excellent communication skills (Fluent English);
• Strong interpersonal skills;
• Ability to multi-task, prioritize, and coordinate tasks to meet multiple deadlines;
• Strong creative and problem-solving skills;
• Energetic and enthusiastic individual with strong team spirit;
• A quick learner, who finds opportunities to gain and share knowledge.

Please submit your CV in English.

What's in it for you?
Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy;

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work;

A supportive environment

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.