Saudi Arabia Job Openings
Luxoft
L2 Support Consultant
Riyadh
November 14, 2024
Riyadh, Saudi Arabia
Technical Support (SL2)
BCM Industry
14/11/2024
Project description
Reputed bank in Riyad is in need to implement a L2 support at onsite to minimize the downtime and improve the user experience of a customer facing mobile application and web portal.Overall need swift resolution for all technical issues, also continuous monitoring and daily health of this customer centric critical application.
Responsibilities
Pre-analyzing support tickets, understanding and recreating issues
Gathering full details of any issue including actual result, messages, and data necessary for analysis
Confirming the priority, defining the owner, setting estimated response time
Dispatching to 3rd level support by way of tickets
Manage and/or fixing incidents that do not need a software release
Providing a workaround for the issues
Excellent soft skills and stakeholder management is crucial
Deep understanding of the local business culture and customs
Skills
Must have
Consultant role, requires 5 to 7 years years of experience in similar roles
Technical background (understanding of Software Engineering, Architecture, Java, React, Oracle, Flutter, IT infrastructure, Batch, SQL etc)
Experience with banking system integration challenges
Problem management
Tickets monitoring and clean-up
8/5 availability on site + on-call.
cover 24/7 or 24/5
NA
Other
Languages
English: C2 Proficient
English: C2 Proficient
Seniority
Regular
Regular
New Job Alerts
CSS Group
Business Development Executive - eCommerce, Fulfillment & Courier
Jeddah
November 15, 2024
View Job Description
Mace
Senior Digital Engineering and BIM Manager
Riyadh
FULL TIME
November 15, 2024
View Job Description
Looking for similar job?
Parsons
Project Support Manager - Infrastructure
Riyadh
FULL TIME
September 2, 2024
View Job Description
See What’s New: Luxoft Job Opportunities
Luxoft
Solution Engineer Full-Stack Software Developer (C#/.NET)
November 5, 2024
View Job Description
New Job Alerts
CSS Group
Business Development Executive - eCommerce, Fulfillment & Courier
Jeddah
November 15, 2024
View Job Description
Mace
Senior Digital Engineering and BIM Manager
Riyadh
FULL TIME
November 15, 2024
View Job Description