Saudi Arabia Job Openings
Giza Systems EG
Senior Support and Operations Engineer / DevOps Engineer
Riyadh
FULL TIME
October 14, 2024
Job Description
- Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution.
- Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA
- Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead
- Should have good debugging and problem-solving skills.
- Ability to learn and develop.
- Collaborate with cross-functional teams, including system development, engineering, to communicate customer feedback and improvements.
- Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.
- Share all operation related reports.
- Ensure all day to day data are loaded successfully with Quality measures
- Ensure all system backups are taken successfully
- Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about system roadmap.
Personal Skills
- Strong communication, interpersonal, and presentation skills.
- Ability to multi-task and work under pressure.
- Excellent command of English.
-
Excellent verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team.
Technical Skills
- 3+ years experience as a system support Engineer or Devops role, with experience in managing several types of systems like cloud-based services and infrastructure
- Experience with Linux and windows O.S administration and monitoring tools (e.x Prometheus, Grafana, ….etc).
- Solid understanding of microservices based architecture applications.
- Experience with Elastic stack.
- Good Knowledge about Kafka.
- Knowledge about (Rabbit MQ, Redis, Min IO).
- Experience with Devops tools ( e.x Azure Devops)
- Understanding of Kubernates, container orchestrators and managers.
- Experience with database administration (e.x Postgres).
Education
Job Details
Operations
Preferred Candidate
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