Overview: Job Description:

Key Responsibilities:

• Greet and warmly welcome all members and guests, creating a positive first impression.
• Handle inquiries and provide detailed information about club services, membership options, and benefits.
• Assist with membership sign-ups, renewals, and updating member records in the system.
• Conduct tours for potential members and explain the benefits of joining the club.
• Help members with reservations, event bookings, and other requests.
• Promote new offers, events, and activities to members in collaboration with the marketing and events teams.
• Resolve member concerns or complaints promptly and courteously.
• Maintain the cleanliness and organization of member reception areas and lounges.
• Stay informed about all club services, events, and promotions to provide accurate and up-to-date information.
• Gather and relay member feedback to management to continuously improve services.

Desired Skill & Expertise:

• Saudi National.
• Experience in customer service or hospitality, preferably in a luxury hotel, club, or spa setting.
• Excellent communication and interpersonal skills.
• Fluent in both Arabic and English.
• Experience with CRM or membership software is an advantage.
• Professional demeanor, with the ability to handle sensitive situations with discretion.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.