Singapore Job Openings

NTUC Health

Assistant Supervisor, Care Operations

FULL TIME

November 19, 2024

About Us

About NTUC Health Co-operative Limited
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and Linked In.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine
Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

Our goal is to help elderly individuals maintain independence and quality of life while remaining in the comforts of their own homes. We aim to provide quality services designed to meet various care needs, from basic personal assistance to specialised nursing care, ensuring seniors receive appropriate and compassionate support.
In this role, you will be responsible for providing mentorship, guidance, and professional development to Care Associates as well as actively participating in quality improvement initiatives to continuously refine care processes and elevate service excellence. Additionally, you will play a key role in fostering a supportive team environment and implementing best practices to enhance client satisfaction and operational efficiency.
You would

Provide and exemplify organisational standards for home personal care services
Conduct regular field visits to ensure care is delivered according to expected standards
Manage a team of Care Associates, offering mentorship, direction, and advocacy
Communicate effectively with the team regarding guidelines and updates on care standards
Monitor and manage the deployment schedule, leave, and medical leave of Care Associates
Coordinate and arrange for regular reassessments of care plans to ensure continuity of care
Maintain inventory and records of consumables and equipment required for service delivery
Participate in quality improvement initiatives to enhance care processes
Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation

Qualifications

You are

Holder of Higher Nitec in any discipline
Experienced in eldercare, healthcare, or hospitality, along with relevant leadership experience, would be advantageous
Able to thrive in a collaborative and dynamic environment
Skilled in communication and stakeholder management
Passionate in community services and service-oriented
Proficient in Google Suite Applications

Other Information

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.

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