Singapore Job Openings

Singapore Sports Hub

Associate/ Executive Customer Care

November 4, 2024

PURPOSE
At Kallang Alive Sport Management (KASM), we value you and believe everyone plays an important role in the success of the Singapore Sports Hub. You will be part of a dynamic team to ensure venues in the Sports Hub are logistically ready to host a wide spectrum of sports, entertainment and lifestyle events. We are seeking Customer Care Associates to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.
ROLES &
RESPONSBILITIES
  • Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
  • Identify improvements and propose recommendations to address operational challenges
  • Record and Manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
  • Maintain secure custody of Found property
  • Update and Maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
  • Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
  • Perform daily settlements and financial reconciliations for revenue submissions
  • Work on special projects (such as review and development of training curriculum and standard operating procedures) as assigned
  • Ad-hoc duties and projects as assigned or needed
  • Opportunities to Work across the various venues of Singapore Sports Hub
Only shortlisted candidates will be notified.
The level of appointment will depend on the qualifications and experience of the candidate.
REQUIREMENTS
  • Minimum GCE ‘O’ Levels
  • Pleasant personality and passion for service excellence
  • Must be able to Work on rotating shifts including weekends and public Holidays
  • Excellent communication and interpersonal skills
  • Proactive, self-motivated and keen learner
  • A team player with Excellent listening and problem-solving skills
  • able to Work in A fast-paced environment and comfortable with ambiguity
  • Meticulous and takes pride in delivering consistent high quality Work
  • Proficient in MS Excel, Word, Power Point and Outlook
  • Prior Customer Care experience preferred
  • Prior experience in Point-of-Sales system and cash handling
The level of appointment will depend on the qualifications and experience of the candidate
APPLICATION
Interested applicants, please send in your latest resume with your passport size photo indicating your current and expected salaries as well as your notice period to: recruit@sportshub.com.sg

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