Singapore Job Openings
Singapore Sports Hub
Associate/ Executive Customer Care
November 4, 2024
PURPOSE
ROLES &
RESPONSBILITIES
- Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
- Identify improvements and propose recommendations to address operational challenges
- Record and Manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secure custody of Found property
- Update and Maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Work on special projects (such as review and development of training curriculum and standard operating procedures) as assigned
- Ad-hoc duties and projects as assigned or needed
- Opportunities to Work across the various venues of Singapore Sports Hub
The level of appointment will depend on the qualifications and experience of the candidate.
REQUIREMENTS
- Minimum GCE ‘O’ Levels
- Pleasant personality and passion for service excellence
- Must be able to Work on rotating shifts including weekends and public Holidays
- Excellent communication and interpersonal skills
- Proactive, self-motivated and keen learner
- A team player with Excellent listening and problem-solving skills
- able to Work in A fast-paced environment and comfortable with ambiguity
- Meticulous and takes pride in delivering consistent high quality Work
- Proficient in MS Excel, Word, Power Point and Outlook
- Prior Customer Care experience preferred
- Prior experience in Point-of-Sales system and cash handling
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