Job Responsibilities

• Establish strong rapport and working relationships with patients, patients’ family members, internal and external stakeholders and (where necessary) community care partners.

• Be the main point of contact for care coordination and navigation.
• Assist in screening patients for health and/or social care needs such as administering distress thermometer screening, basic vital sign measurements, simple questionnaires to understand caregiver burden, etc. Escalate care to medical/nursing when appropriate.
• Assist in collation of screening forms and population of database.
• Assist the team in monitoring and follow-up on patients’ conditions through phone calls or home visits, and help in coordinating various care services.
• If required, maintain updated documentation of care plan, post-intervention follow-ups, and engagements.
• Assist in educating patients and their family on the self-management of illness and importance of a healthy lifestyle, and for reinforcing individualised patient and caregiver education.
• Support team with community outreach and engagement efforts.

Job Requirements

• Recognised Diploma with or without relevant working experience in healthcare setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Power point)
• Knowledge in Microsoft Access would be an advantage.