Singapore Job Openings
Garena
Associate/Senior Associate, Game Operations
November 5, 2024
- Strategize, plan and execute seasonal in-game content plan on a local level, suited according to the local market's preference
- Coordinate and configure in-game communication, in addition to the CRM (Customer Relationship Management) to ensure all events are supported with the appropriate messaging to consumers
- Support the product feature and tool roadmap by surfacing unmet player and admin requirements.
- Measure the success of product features after release and optimize their performance through split-testing and rapid, data-driven iteration
- Analyze important metrics and user feedback on a real-time basis to determine user trends and behavior.
- Collaborate with the live services teams, detect, surface and optimise game economy and game features and concept/implement rebalancing plans; identify and close out exploits
- Deliver meaningful analyses and insightful outcome-driven presentations on analytic topics and results to both technical and non-technical audiences
- Build deep understanding of the product and players through regular user research such as, but not limited to, surveys, user interviews and focus group discussions
- Bachelor’s degree from a reputable university
- Strong ability to analyze data, develop meaningful insights, and identify areas for improvement
- Experience in overseeing, building, and iterating functions and processes
- A well-rounded, adaptable fast learner with strong logical thinking and problem-solving skills
- Strong communication and project management skills with the ability to handle multiple tasks in an organized manner and deliver under pressure
- Experience and passion in the gaming industry is a plus
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