Singapore Job Openings

DSV

Coordinator, Sea Freight Export, Singapore

Singapore

FULL TIME

August 10, 2024

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 83451
Time Type: Full Time
Purpose of Position
Provide a pro-active and comprehensive service to the customer in all aspects of export and ocean freight forwarding services provided by DSV Air & Sea.

Key Tasks

Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.
Registration of shipments into the forwarding system CW1 on time and accurately
Update all systems - internal/ external with shipment data
Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.
Ensure all security arrangements and procedures are met
Verification of the completeness and accuracy of all forwarding documents
Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
Obtain dangerous goods approval from carrier where necessary
Work and Monitor Permit Declaration activity with permit declaration vendor
Coordination of customer booking requests at origin and destination (call forward)
Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
Correspond and follow up on emails.
Follow cargo/shipment irregularity handling procedures
Escalation of all impediments to processing to direct reporting manager.
Adherence to customer specific SOPs.
Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
Participate in company projects and initiatives as required
Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo
Engage and initiate discussion with local and regional procurement on rates and space
Backup for the other team members as when necessary
Sorting and uploading of documents into e Doc.
Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
Verify vendor/intercompany invoices and raise disputes for incorrect invoices
Ensure shipment costs are updated correctly in CW1
Ensure timely invoicing of shipment as per company KPI
Handle invoice disputes or queries in a timely manner
Monitor and update respective sale personnel on the validity date of all customers’ quotations
Any other job-related tasks as assigned by the superior.
Adherence to the Code of Conduct policy of the DSV Group

Competencies

Functional know-how in Customer Service Exports / Imports
Operational know-how (Document Processing Ocean)
Operational Understanding (Customs Clearance)
Understanding of DSV Export / Import Products
Understanding of legal/regulatory/statutory environment
Business acumen
Microsoft Office

Experience & Education

With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
Intermediate to advanced MSO applications

DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on Facebook and Twitter.

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