Singapore Job Openings

ACCESS PEOPLE (SINGAPORE) PTE. LTD.

CRM Business Analyst

Singapore

FULL TIME

October 14, 2024

Access People is a 2006 founded Executive Search & Recruitment company with offices in Beijing, Shanghai and Singapore, helping companies to find Executives, Managers and Specialists.
Since 2006, our track record has covered a broad range of industries, covering Start-ups, SME’s and large MNCs in China, Singapore and Asia. We have helped 300+ clients and successfully completed 2,000+ searches.

We are currently recruiting for a Salesforce Business Analyst for our client who is growing their presence in Asia.
This is an excellent opportunity for a dynamic BA who is passionate about technology and thrives in a fast-paced, results-driven environment.

Key Responsibilities

Must have at least 6 years of business analysis experience in Salesforce platform.
A self-starter; with the ability to identify and pursue opportunities without being provided explicit direction.
Translates business strategy into technical requirements and IT solutions by developing a deep understanding of the customer and product needs.
Shares the product vision and works closely with the Business Owner, Scrum Master to ensure the team delivers value to the business.
Demonstrates ability to influence business unit leads to meet project objectives. With agile delivery experience, leading business and functional requirements definition,
prioritization/scoping of requirements, perform functional testing on the deliverables.
Engage with business stakeholders, gather requirements using various methods such as interviews, workshops, business processes, use cases, wireframes and business workflow analysis, and map them to solutions that leverage Salesforce functionality.
Craft business requirement documents, process level, flows, user stories, functional specifications and system design specifications. Ensures traceability between requirements to Features to user stories.
Play a critical role in managing the product backlog. Work with the business to understand and prioritize needs while proactively suggesting future enhancements, improvements and drive adoption.
Ability to conduct UAT training, create UAT test scripts and run end to end UAT and SIT sessions with cross-team stakeholders in system testing of new functionality or bug fixes.
Strong experience in client facing roles and managing stakeholder expectations with good problem solving, analytical skills and good Story-telling skills.
Strong knowledge of Salesforce Product features (Sales and Service cloud) and ability to configure and run POC demos with the business.
Strong understanding and hands-on experience of Salesforce Out of the box features (Flows, Security model, Shield Encryption, Process Automation, Handling Large Data Migrations, SOQL/SOSL, Reports, Dashboards, Data models and strong configuration), customization skills.
Ability to Identify opportunities to leverage the platform in addressing emerging business needs, solving business problems while providing guidance to developers while solutioning.
Collaborate with developers on technical architecture and bring deep domain expertise to the team.
Ability to identify bottleneck issues in systems/designs and propose appropriate and innovative solutions.
Proven experience in implementing large scale Integrations - web services and good understanding of Authentication mechanisms and deployment processes.
Excellent verbal and written communication skills, excellent presentation skills, Ability to communicate effectively with different levels within the organization and collaborate with cross-functional business partners and technical teams.
Certifications: Certified Salesforce Administrator, Certified Salesforce Advance Administrator, Sales Cloud Certified, Service Cloud Certified, Salesforce Business Analyst.

The Must-Haves

Strong knowledge and experience with configuration (Flows, Security Model, Shield Encryption, Process Automation, Handling Large Data Migrations, SOQL/SOSL, Reports, Dashboards, Data Models, Omni-channel, Out of the box capabilities etc), customization, Implementing Integrations of Salesforce platform, Shield Platform, Lightning Aura/LWC frameworks, Communities, Security aspects of Salesforce applications.
Strong business analysis experience in the Salesforce platform.
Good understanding of CI/CD platforms like Gitlab, Copado, Jenkins, Ant tool etc.
Excellent troubleshooting experience and problem solving with Salesforce ( Lightning components, Flows / Processes, Lightning page performance, SOQL performance, API integrations and so on).
Strong business acumen and lead the solution discussions & presentations with business stakeholders and project team.
Good Knowledge of Agile and Scrum Framework

The Nice-to-Haves

Salesforce Certified CPQ Specialist will be an added advantage.

If the above is a match with your experience, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position to Ritu Chaudhari at ritu@access-people.com
Access People Executive Search & Recruitment – www.access-people.com for more info

UEN: 201304702D
EAs: 14S7084 / R1109143

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