Singapore Job Openings
Snaphunt Pte Ltd
Customer Service Representative
FULL TIME
August 11, 2024
- Join a market leader in the security and surveillance industry
- Opportunity within a company with a solid track record of performance
- Opportunities for growth and development
- Making & receiving customer inquiry calls
- Handling customer complaints
- Collecting & analysing customer feedback
- Responding to customer reviews
- Support software training & software installation with customers
- Intervene for driver fatigue cases for commercial bus & SME companies
- Assist in the retrieval of camera footage for customers
- Prepare usage report for sales team for grants claim
- Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
- Data analytics for software & product accuracy
- Back-end QC check for new vehicle installation project
- Observe & monitor for server performance
- Arrange CCTV installation or maintenance booking with the customer
- Working hours: Monday - Friday, 9am - 6pm
- Has proven experience in customer service
- Good interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among the customer service team
- Attentive and patient
- Time-management skills
- Ability to find positivity in any situation
Agent Note This position is posted on behalf of a client by a third party agent.
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