Singapore Job Openings

Singapore Technologies Engineering Ltd

Customer Service Team Lead (DSC/ET/15593)

Singapore

September 3, 2024

Job ID: 15593
Location:Defence Technology Towers, SG
Description: About ST Engineering
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services
Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make a Significant Impact
You will be a key business process partner to our clients to deliver effective and efficient administrative services to support their business objectives and operations.

Be Part of Our Success
  • Provide all administrative services and support to operations.
  • Able to be familiarise and apply policies, guidelines and work processes to meet transactional and service outcomes.
  • Deliver all services as assigned in order to meet key service performance targets.
  • Manage requests with CRM and all essential systems and tools to ensure all enquiries and responses are handled satisfactory.
  • Be an effective team player in supporting initiatives, changes and implementations arising in the course of work.


Qualities We Value
  • Able to handle multi-tasking.
  • Fast learner with strong desire to provide excellent service.
  • Good knowledge of word processing and excel.
  • Organised, meticulous and analytical.
  • Past experience in HR administration and service industry.
  • Good verbal and written communication.


Our Commitment That Goes Beyond the Norm
  • An environment where you will be working on cutting-edge technologies and architectures.
  • Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
  • Meaningful work and projects that make a difference in people’s lives.
  • A fun, passionate and collaborative workplace.
  • Competitive remuneration and comprehensive benefits.

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